Terms of Service

Terms of Service

Installation Requirements:
a. All cabinets must be permanently installed and level within 1/8 of an inch.
b. All fixtures (sinks, ranges, cooktops, faucets, etc.) that can affect dimensions must be present on the job-site or in our possession before template/measurements are taken.

Estimates and Pricing:
a. Sunset Granite provides an accurate estimate but does not guarantee prices.
b. Material slab types, selection, availability, and prices are subject to change.
c. Stone countertops and installation are custom processes with potential variations in materials and methods.
d. Final pricing may be adjusted based on field measurements/templates.

Customer Responsibilities:
a. The customer is responsible for selecting all materials, edge details, and overhangs.
b. Excessive overhangs (greater than 6 inches) may require additional supports (not supplied by Sunset Granite).
c. The customer must be present during template and installation to verify and approve details.

Template Checklist:
a. Failure to prepare the Template Checklist items may result in a trip charge of $45 per man-hour with a minimum fee of $350.00.

Seams:
a. Seams will be located at our discretion, unless their location is discussed prior to signing the proposal.
b. Seams are hairline and normally visible, and they may have a slight feel to the touch.

Changes and Modifications:
a. Any changes made after template may result in issues with fabrications, changes to the price and extended delays in fabrication and installation.  It is the customer responsability such case incurred.
b. All work changes must be requested in writing before templates.

Additional Services:
a. Sunset Granite is not responsible for the removal and/or installation of electrical parts or any appliances.
b. We do not provide drywall repairs, hookups, or plumbing services.

Delivery and Ownership:
a. Sunset Granite is responsible for the delivery and installation of the purchased material agreed upon in the contract.
b. All fall-off material remains the property of Sunset Granite.
c. Clients can purchase extra material at the current slab pricing and are responsible for pick-up and transportation.

Natural Stone Variations:
a. Granite, marble, limestone, travertine, and slate are products of nature.
b. Natural stone varies in color, shading, width, and texture from piece to piece or even within the same piece.

Quartz Slabs:
a. Sunset Granite is not responsible for shape variations, fissures, chipping, scratches, or wear on the stone or quartz surface.  Sunset Granite does not warranty quartz slab defects due to manufacturer.  Such defects are cover by vendor warranties.
b. No claims for alteration of the stone or quartz.

Payment Terms:
a. A 75% deposit is required for all orders, fabrication, and installations.
b. No returns or refunds are permitted.
c. If the client cancels the project before template, a 5% of the total amount will be charged.
d. A 10% cancellation fee will be charged after template is completed.
e. Full payment is due upon job completion.
f. Failure to pay Sunset Granite according to the payment terms is considered a breach of this agreement.

Breach and Collection:
a. In the event of customer breach, Sunset Granite is entitled to recover all costs of collection, including court and attorney’s fees.
b. Accounts over 30 days are subject to a finance charge of 1.5% per month (equivalent to an annual interest rate of 18%).
c. Delinquent accounts requiring attorney involvement for collection will be assessed a fee of 25% of the balance due.

TEMPLATE CHECK LIST

We like our customer have a pleasant experience when replacing their countertops. To help us make sure this is the case, we created a template checklist to help this undertaking successful. Our goal is to make your project as easy as possible since it can be overwhelming. To ensure we obtain an accurate field measure/template please take a moment to review and check off the list below.

The homeowner or designated representative 18 years of age or older must be present during the entire template and installation process. This person will authorize work and sign off on the invoice. Custom countertop fabricator/installer will not proceed without a person of authority present. The appointment will be rescheduled and an additional trip charge may apply.

After template completion, all project details will be considered final and can not be changed.

All material, edge detail and overhang dimensions have been selected by customer. Excessive overhangs might need supports. Sunset Granite can supply supports upon request at additional cost.

All UPPER and LOWER cabinets as well as END PANELS have been set LEVEL within 1/8 of an inch and STRAIGHTEN in their permanent location(s). All existing countertops and decking have been removed.

It is understood that cabinets out of level or straightness (including existing cabinets in remodels) will need to be properly adjusted prior to installation of countertops. Leveling and adjustments are NOT included in the countertop price and Sunset Granite doesn’t do any woodwork or cabinet leveling work.

Client must clean and remove all items from cabinets, under-sink-base cabinet and surrounding area prior to templating. All appliances and fixtures i.e. sinks, range, cook-top, faucets, etc. are on job-site or in our possession prior to template appointment for measurement purposes.

All electrical boxes are in their appropriate permanent location(s). It is common for some sinks to bring them to our shop for accurate dimensions cut outs and will be returned on the installation date.

Customer is responsible for disconnecting and reconnecting of sinks, faucets, and appliances (Unless Sunset Granite is contracted to do the reconnection of plumbing only)

All fall-off material (i.e. sink cut-outs, cook-top cut-outs, etc.) is property of Sunset Granite.

Prior to installation, customer is recommended to cover anything they want to protect. The installation may result in some dust.

Seam(s)/union(s) location(s) will be located at our discretion at the time of templating. Our Templater will make best effort to meet your desired plan for seam location. However it may change at the time of fabrication.

It is understood that canceled appointments due to failure to prepare any of the above Checklist items may result in a trip charge of $45 per man hour with a minimum of $350.00